Everything you need to know about our medical billing services. Can't find
the answer you're looking for? Contact our team.
Getting Started
How long does it take to transition to Medical Accounts Group?
Most practices transition within 30-45 days. Our dedicated
onboarding team handles all setup, including data migration, payer
enrollment verification, and staff training. We work alongside your
current billing process during the transition to ensure zero
disruption to cash flow.
What information do you need to get started?
We'll need your EHR/practice management system access, current payer
contracts, provider NPI and tax ID information, fee schedules, and a
sample of recent claims. Our team will provide a detailed checklist
and guide you through each step of the process.
Do you work with my existing practice management system?
Yes! We integrate with all major EHR and practice management systems
including Epic, Cerner, Athenahealth, eClinicalWorks, NextGen,
DrChrono, and many others. If you use a less common system, we'll
work with you to establish a seamless workflow.
Services & Pricing
How does your pricing work?
We offer percentage-based pricing (typically 4-7% of collections)
and flat-rate options depending on your practice size and specialty.
There are no setup fees, long-term contracts, or hidden charges. You
only pay when we collect. Contact us for a customized quote based on
your specific needs.
What services are included in your standard package?
Our complete solution includes medical coding, claim submission,
payment posting, denial management, patient billing, accounts
receivable follow-up, monthly reporting, and dedicated account
management. Credentialing and prior authorization services are
available as add-ons.
Can I choose specific services instead of the full package?
Absolutely! We offer à la carte services for practices that need
help with specific areas like denial management, patient
collections, or coding audits. Our team will work with you to create
a customized service package that fits your needs and budget.
Technology & Security
How do you protect patient data and ensure HIPAA compliance?
We maintain strict HIPAA compliance with 256-bit encryption, secure
cloud infrastructure, role-based access controls, and regular
security audits. All staff undergo annual HIPAA training. We sign
Business Associate Agreements (BAAs) with every client and have zero
data breaches in our 15+ year history.
What billing software do you use?
We use industry-leading billing platforms with advanced claim
scrubbing, automated workflows, and real-time reporting
capabilities. You'll receive secure access to our client portal
where you can view all financial data, reports, and key performance
metrics 24/7.
How do I access my billing reports and data?
You'll have 24/7 access to our secure client portal with real-time
dashboards, custom reports, and detailed analytics. We also provide
monthly executive summaries and quarterly business reviews with your
dedicated account manager. All data is yours and can be exported at
any time.
Performance & Results
What kind of results can I expect?
Our clients typically see 20-35% revenue increases, denial rates
drop below 5%, and A/R days reduced to under 30 days within the
first 6 months. Results vary by specialty and practice size, but we
guarantee improved financial performance or we'll work for free
until we achieve measurable results.
How quickly will I see improvements in cash flow?
Most practices notice improved cash flow within 60-90 days as we
clean up old A/R, reduce denial rates, and optimize claim
submission. We focus on quick wins like working aged claims and
implementing denial prevention strategies while building long-term
process improvements.
What is your average clean claim rate?
We maintain an industry-leading 98.5% clean claim rate across all
specialties. Our certified coders and advanced claim scrubbing
technology catch errors before submission, significantly reducing
rejections and denials. The industry average is typically 75-85%.
Support & Communication
Who will be my main point of contact?
Every practice is assigned a dedicated account manager who knows
your specialty, understands your practice's unique needs, and serves
as your single point of contact. You'll also have direct access to
our coding, billing, and denial management teams when needed.
What are your support hours?
Our team is available Monday-Friday, 8am-6pm EST for regular
support. We also offer 24/7 emergency support for urgent billing
issues affecting patient care or practice operations. You can reach
us by phone, email, or through our client portal.
How often will I receive updates and reports?
You have real-time access to all data through our client portal. We
provide monthly executive reports, weekly performance updates, and
quarterly business reviews. Your account manager is always available
for ad-hoc questions or deep dives into specific metrics.
Still Have Questions?
Let's Talk About Your Practice
Schedule a free consultation to discuss your specific needs and learn
how we can help optimize your revenue cycle.